Help

First time cannabis consumer? No worries, we’ve got you covered. Check out our FAQs below to answer any questions about your cannabis experience at Heat & Herb. Have further questions? Give us a call or email.

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Where is your store located?

Heat + Herb’s flagship storefront is located at 45 W Broadway Vancouver BC V5Y 1P1.

What ID is required to enter the store?

You must show two pieces of ID, one of which must be issued by a government agency and include your name, birth date, and picture. The second must include an imprint of your name, signature and/or picture.

What is the legal age to purchase and consume cannabis?

In BC, the legal age to purchase and consume cannabis is age 19 and over. You must produce your valid government-issued photo ID to enter any Cannabis retail store, including Heat + Herb.

What do you sell at Heat + Herb?

We carry a variety of Cannabis products including dried flower, pre-rolled joints, edibles, drinks, oils, capsules, concentrates, extracts and topicals. We also have a selection of accessories such as water pipes (bongs), hand pipes, vaporizers, storage solutions and rolling accessories. Our in stock items change from week to week so be sure to check back often so you don’t miss out!

What forms of payment do you accept?

We accept cash, debit, Visa and MasterCard

Can I place my order online?

Yes! You can place your order and pay online, then pick it up at the store. We will notify you as soon as your order is ready for pick up at our store location. Please note, the name on the order must match your government-issued photo ID and payment used for in-store pick up. We cannot ship any Cannabis products at this time due to government restrictions.

What is your return policy?

You have 15 days to return unopened items, this excludes all cannabis products and vintage items. Returned items must be unused and sealed in their original packaging. All returns require the original receipt.

There are no returns or exchanges on cannabis products, so please take a moment to verify your cannabis purchase before leaving the Heat + Herb store.

Where you deliver?

We deliver across Vancouver within 30 mins to 1 hour of the city.

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